Frequently asked questions (FAQ)

If you do not find the assistance you need here, contact IBM Quantum via Slack for help.

What background knowledge do I need?

IBM Quantum Lab lets you use Qiskit code to create quantum circuits in a Jupyter notebook environment. Therefore, an understanding of Jupyter notebooks and Qiskit will be helpful. Additionally, at least some understanding of linear algebra will help you better understand quantum computing.

To learn more about quantum computing, start with the Field Guide or Quantum computing in a nutshell.

Where should I start?

For collaborators who are new to Qiskit, IBM Quantum Lab, or Jupyter notebooks, we recommend starting with the Code your first quantum circuit tutorial. More advanced users might want to start with the Getting started with Qiskit tutorial, or other Qiskit tutorials.

To learn more about quantum computing, start with the Field Guide or Quantum computing in a nutshell.

How are providers, hubs, groups, and projects related?

Hubs, groups, and projects are the organization levels for providers. At the lowest level, collaborators (non-administrator users) are members of projects. Projects are members of groups, and groups are members of hubs. An organization typically has one hub, which can be divided into any number of groups. Each group can then be divided into any number of projects. Administrators assign access to systems at the project and group level.

See this topic for more information: Providers.

Where is my API token?

Your API token is on your IBM Quantum Dashboard, near the top for easy access.

How do I access premium systems?

Access to premium systems is available only to organizations that belong to the IBM Quantum Network. Learn about joining at this link. Educators and researchers can also make reservations and access other benefits by signing up for one of the special programs we offer. Go to the Educators program sign-up form or the Researchers program sign-up form for more information.

How do I make a reservation for time on a system?

For IBM Quantum Network members, as well as for educators and researchers in our special programs, hub administrators can reserve time for collaborators to use systems so you do not have to wait in a queue. Each collaborator can view his or her upcoming reservations on the details page for the relevant system. Contact your administrator for more information.

What is priority sharing?

Depending on your hub configuration, administrators can determine how runtime on the systems is allocated across projects and groups by setting backend priority. Depending on how priority is assigned across groups and projects, every project has a relative share of the hub’s allotted system time. Relative share is the proportion of hub access that groups or projects have.

What is the Educators program?

This program helps teachers in the growing quantum field connect with one another and provides the learning resources, tools, and systems access they need to provide quality educational experiences. It includes a larger share of the fair-share queue on open systems, access to additional premium systems, a private slack channel for collaboration with other educators in the program, and more. Learn more at the Educators program web site.

What is the Researchers program?

This program offers better access to academic researchers, as well as Access Awards for special projects to those with even deeper access needs. It includes a larger share of the fair-share queue on open systems, access to additional premium systems, a private slack channel for collaboration with other researchers in the program, and more. Learn more at the IBM Quantum for Researchers web site.